Tuesday, 12 May 2009

..a matter of language..

..the missus received a letter from Kurnia Assurrance the other day..something about her car being covered under comprehensive 1st party plan..it is in english..and she could not make out any sense out of it..what with her limited command of the language..and i do not blame her...it uses legal jargon..mentioning schedule..acts...and something about the cover being null and void...unless the car is duefully inspected...i called the local office in Kota Bharu and was told in very simple bahasa that i am to bring the car to their office so that they can take photos  of it for record purposes...

..i chided the lady officer for writing the letter in English...the address is Bachok, for heaven's sake..simple village people..surely you can send them in Bahasa..so that they do not have to take it to school and have the English teacher translate it.."sorry..it is standard ISO letter that we have to use". what's the point of ISO if the target group..your pelanggan..cannot read it?..she evaded my pointed question and just asked me to bring the car along...

..and all this hype and brooha about teaching some subjects in school in Bahasa..We are too English biased in everything except speech...when it comes to letters of substance..agreements..documents..contracts..tenders...they are all in the Queen's language..so,who's promoting the Malay Language?..

3 comments:

Ti Lian Ker said...

hello...just read your blog..interesting reading

random reader said...

you have one good point there, pakmat.. tho now a bit late to mention!

pakmat said...

..salam, rr..and I think we've reached a point where we'r late for most things..